Customer Experience (CX) Strategist
Get a winning strategy: It’s time to lead
As customers, we’ve all been on the receiving end of a great customer experience—one that makes you feel valued is effortless, and adds to your day. Creating these exceptional moments requires a top-down approach that’s shaped by your business goals and informed by customers—their behaviors, expectations, and journey experiences.
As a CX leader, your company is looking to you to assemble the best people and technology to drive experience transformation and outcomes. Whether you need help defining your roadmap, planning your next move, or knowing where you want to go and need help getting there, Levi BPO Solutions has the expertise and innovation to help guide your thinking and your investment.
CX Strategy Services
Design a strategy that allows you to improve the customer experience, build customer loyalty and strengthen your brand image.
CX Transformation
Customer-centricity demands a commitment to CX transformation across all organizational levels. We guide you in realigning your focus around the customer, exploring novel avenues to enhance service quality, boost sales, and reduce costs.
Voice of the Customer
Harness the power of feedback to shape your brand’s trajectory. Leading companies recognize that their best ideas emerge from customers and employees. They leverage these insights to foster a culture of innovation and continuous improvement.
Customer Research
Begin with the customer, delving into their motivations and unique journeys. Through research and insights, we breathe life into the customer persona, bridging the gap between their needs and your business objectives.
Take your business to another level
Make a difference with strategic customer experience consulting
Improving the customer experience will give you a competitive advantage, making consumers always prefer your brand over the competition.
Strengthens customer loyalty
Positive customer experiences breed loyalty. Loyal patrons are forgiving of occasional missteps, resistant to competitors’ allure, and enthusiastic about recommending your business. Their advocacy enhances your company’s reputation, organically drawing in new customers.
Driving Profitability
Prioritizing customer experience directly impacts a company’s financial health. Satisfied customers exhibit greater brand loyalty, making repeat purchases and remaining resilient to price fluctuations. This allows businesses to bolster profitability through increased sales and the ability to command premium prices.
Improving ROI
A well-crafted CX strategy dismantles bottlenecks, enabling higher conversion rates and a superior return on investment (ROI). As seasoned customer experience experts, we streamline the funnel to amplify sales and curtail customer acquisition costs.
Fueling Long-Term Business Growth
A robust customer experience strategy not only attracts new clientele but also nurtures existing relationships. This loyal customer base becomes the bedrock for expansion, ensuring a steady revenue stream. Opportunities for cross-selling and upselling further contribute to sustained growth.
This is our methodology
Customer experience encompasses every interaction a customer has with your brand across multiple touchpoints. Elevating your customer experience to a unique selling proposition (USP) is essential for business success. Our CX strategy consulting focuses on five critical components:
Research of Your Business
Let’s delve into the intricacies of your business, exploring the existing digital landscape, interactions, and market positioning. Through value proposition workshops, stakeholder interviews, and meticulous website analysis, we’ll uncover valuable insights.
We create a customer experience strategy
We construct a comprehensive strategy. This strategic CX plan acts as a roadmap, guiding your business toward an enhanced digital customer experience. It delineates clear CX goals, sets timelines, and establishes measurable metrics to drive continuous improvement.
We establish the customer journey
Visualizing the customer experience journey is pivotal. From initial interest to final purchase, we meticulously detail mind maps and touchpoints. By delving into customers’ emotions and decision triggers, we pinpoint areas for positive intervention and improvement.
We execute the strategy
As the strategic plan materializes into reality, our customer experience agency takes charge. We execute UI/UX enhancements, streamlining purchase processes, adjusting elements, and refining details like fonts, designs, and button placements.
A/B Testing
Our CX consultant rigorously tests hypotheses, ensuring that enhancements align with customer needs. This meticulous process results in a digital solution that not only attracts and retains customers but also delights them. We prioritize this step, setting us apart from other customer experience consulting firms.
Get started today.
Make an appointment with us and improve your customers’ experience today.
Frequently Asked Questions
A customer experience (CX) strategy is an actionable plan designed to deliver positive and memorable experiences across all touchpoints between your customers and your brand. It encompasses every interaction a customer has with your business, from seeing your ads to contacting customer support or stepping into your physical stores.
A successful CX strategy considers competitive insights, consumer research, and marketplace data. It involves aligning all departments within your organization to improve the overall customer experience and build lasting relationships.
Customer experience is increasingly recognized as a powerful differentiator for businesses. Unlike variables like price or product range, which only win customers temporarily, a strong customer experience creates resilient relationships that withstand the test of time.
- Discover and Research: Understand your audience and create buyer personas. Analyze your business objectives and reverse-engineer the desired experience.Involve all departments, not just customer-facing roles.
- Map the Customer Journey: Visualize the entire customer experience from start to finish. Identify touchpoints and areas for positive intervention.
- Analyze Competitors and Industry Trends: Understand the competitive landscape and market dynamics. Gather insights to inform your strategy.
- Define Clear Goals and Objectives: Set specific, measurable, achievable, relevant, and time-bound (SMART) goals. Align them with your overall business vision.
- Develop Your CX Strategy: Create a comprehensive plan that outlines how you’ll enhance interactions. Consider both qualitative (mission, vision) and quantitative (customer data analytics) elements.
- Measure and Optimize: Continuously monitor customer experience metrics. Use feedback to refine and optimize your strategy.
Contact Us
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Email Address
smgc.g360@gmail.com
Call Us
+1 1300 0909 123
Address
92 West Bank St. Colorado